Working from downtown in 30 South, this job contributes to Starbucks success by providing world-class customer service to all customers. This job creates the Starbucks Experience for our customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Kite Realty Group and Starbucks mission and values.
Job Responsibilities
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers world-class customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Follows Kite Realty Group and Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and products as needed.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Maintains regular and punctual attendance.
Must be at least 18 years of age.
High School Diploma or GED
Prior food and beverage experience helpful but not required
Prior Starbucks experience strongly desired
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Ability to work as part of a team
Ability to build relationships thru strong interpersonal skills