18 hours a week | Actual work schedule will vary weekly and includes weekday and weekend shifts as well as shifts that start prior to 8AM and those that end after 10PM.
Under supervision, collects data and conducts rider and observational surveys at assigned District locations
including onboard trains and at stations; records and performs data entry, quality control and categorization of
open-ended survey data; and performs related duties as assigned.
CLASS CHARACTERISTICS
This entry-level classification performs a variety of data collection and surveying tasks related to the recordation of
District-wide system appearance and performance as defined in uniform guidelines. Positions in this classification
are characterized by the presence of clear guidelines from which to make decisions and the availability of
supervision in non-routine circumstances. This classification is distinguished from the Research Projects Analyst in
that the latter is responsible for coordinating, evaluating and performing statistical analysis in support of market
research operations within the Marketing and Research Division of the Office of External Affairs.
Examples of Duties
1. Approaches riders throughout the BART system to solicit their participation in surveys.
2. Coordinates with field partner to follow assigned detailed schedule and car dispatch assignment to ensure
random sampling of riders.
3. Performs data entry of collected survey data and data quality control.
4. Recommends and implements improvements to survey and reports; conducts specialized surveys as
assigned.
5. Travels to assigned areas in a timely manner.
6. Collects survey data in a variety of District locations including trains and transit stations to record riders'
opinion of District-wide system service areas and performance.
Minimum Qualifications
Education: Possession of a high school diploma, GED or recognized equivalent.
Experience:
The equivalent of one (1) year of full-time verifiable experience in sales, trade show/convention booth staff or similar
experience which involved interacting and engaging in-person with people from a variety of backgrounds.
Other Requirements:
Must be willing to work flexible hours including all shifts and weekend hours.
Knowledge of:
Basic office practices and procedures, including filing, record keeping and the operation of standard office
equipment.
Correct English usage, including spelling, grammar, and punctuation.
Basic business data processing principles and the use of spreadsheet and word processing applications.
Business letter writing and the standard format for typed materials.
Business arithmetic including compilation of basic statistical records.
Sales or in-person presentation principles and practices.
Skill/ Ability in:
Efficiently utilize spreadsheets, word processing and other software programs.
Understanding and carrying out oral and written directions.
Maintaining accurate records and files.
Making accurate arithmetic calculations.
Performing detailed clerical work accurately.
Maintaining attention to detail despite interruptions.
Communicating tactfully and effectively with customers.
Reviewing survey results and recommending and implementing improvements in survey methods and
reports.
Interacting with a diverse group of BART riders on trains and in stations.
Demonstrate strong in-person sales or presentation skills and the ability to establish, maintain, and foster
positive and effective working relationships.
Working Conditions
Environmental Conditions:
Train and station environment, parking lots and shop areas; exposure to heat, cold, moving vehicles and inclement
weather conditions.
Physical Conditions:
Requires maintaining physical condition necessary for walking, standing, or sitting for prolonged periods of time.
Ability to pass Background, Drug Screen and if applicable Medical Screenings (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.