Part Time Temporary Inside Sales Support Specialist

Are you highly organized, detail driven, and energized by keeping systems running smoothly?

Ave Maria Press-a Catholic publishing house located in Notre Dame, IN, committed to setting hearts on fire through our work-is seeking an Part Time Temporary Inside Sales Support Specialist who thrives in a fast-paced environment and takes pride in precision, follow-through, and exceptional customer service. This role plays a vital part in ensuring that the books and resources we publish move accurately and efficiently from order entry to shipment to invoicing, helping us serve schools, parishes, ministries, and readers nationwide.

This is a temporary, part-time opportunity ideal for someone who enjoys stepping into a fast-paced environment, learning quickly, and providing dependable support during a period of increased business needs.

If you enjoy working with data, solving problems, and supporting both customers and teammates with professionalism and care-and want your work to contribute to a mission-driven publishing house-this role is a strong fit for you.

The ideal candidate is organized; responsive; comfortable working within ERP systems (currently SAGE 100), Amazon Vendor Central, and inventory databases; and capable of managing large data sets and complex customer orders. This individual provides exceptional customer service while ensuring operational precision and follow-through.

About Us

At Ave Maria Press, we believe in the transformative power of words to inspire, enlighten, and uplift. With a rich legacy of publishing high-quality, trustworthy Catholic content, we are dedicated to spreading messages rooted in the virtues of faith, hope, and love. We are seeking a Temporary Inside Sales Support Specialist to provide essential support to our Inside Sales team by ensuring customer orders are processed accurately and efficiently while delivering exceptional service to our customers.

What You'll Do

• Accurately quote, input, and process customer orders (e.g., phone, email, conference, and bulk orders)
• Review large and complex orders for pricing accuracy, discounts, freight, and special terms
• Perform website order checks and reconcile discrepancies
• Process and reconcile credits, returns, and damaged or incorrect shipments
• Generate, email, and distribute invoices; conduct end-of-day invoicing and back-order release process
• Monitor inventory levels, outages, price changes, and out-of-print status
• Support Sales Manager in daily operations and department workflow
• Process review copy requests and teacher support materials
• Perform clerical tasks such as invoice processing, filing, and distribution of new titles
• Cover receptionist duties when required (e.g., operator line, front desk, bookstore sales)
• Answer inbound customer calls and emails
• Provide accurate information on pricing, availability, shipping status, invoices, and returns
• Access order activity and sales volume data to resolve account issues
• Manage high-volume and time-sensitive customer concerns with professionalism
• Proactively communicate delays, backorders, and order discrepancies

Qualifications

• 2+ years of experience in inside sales, order management, customer service, or sales support
• Strong attention to detail with high data-entry accuracy
• Experience working in ERP systems (SAGE 100 preferred)
• Experience working in Shopify a plus
• Experience with Amazon Vendor Central and/or distributor portals preferred
• Proficient in Microsoft Excel and reporting tools
• Capable of managing large data sets and high order volume
• Strong written and verbal communication skills
• Highly organized with ability to prioritize in a fast-paced environment
• Self-directed with strong follow-through and minimal supervision required

Key Competencies

• Exceptional attention to detail
• Positive, can-do attitude
• Systems oriented and process driven
• Calm under pressure
• Strong problem-solving ability
• Clear communicator
• Team player with ownership mindset
• Balances speed with accuracy

What Success Looks Like

• Quickly learns Ave Maria Press systems and processes.
• Accurately processes customer orders with minimal errors.
• Provides timely, professional service to customers and internal teams.
• Supports the department during a high-volume period with reliability and flexibility.

Physical / Work Requirements

• Position requires regular onsite presence during standard business hours
• Ability to sit and work at a computer for extended periods

Position Details:

• This is a part-time hourly position of approximately 20-25 hours per week between the business hours of 8:00 AM and 4:30 PM (EST), Monday through Friday.
• The position is located at our office in Notre Dame, Indiana. The exact schedule will be discussed and decided upon during the interview and offer stage.
• Travel Expectations: None.

Ready to Apply?

Please send your resume and cover letter to Lisa Hanback at lhanback@nd.edu.

Work Authorization/Security Clearance: Must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Ave Maria Press provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.