Receptionist
Department: Sales
Reports to: Toyota Sales Manager
Wage Range: $15.00 - $17.00
Job Summary
The receptionist assists Sales/Service customers with inquiries regarding their appointments, service requests, vehicle sales and general questions.
Core Responsibilities
- Manage high volume of incoming
- Ensure all incoming calls are answered efficiently and professionally
- Place outbound calls as needed
- Follow-up with existing customers to confirm satisfaction and generate leads
- Provide exceptional customer experience; contribute to high CSI scores
- Be a liaison between customers and the sales/service department
- Manage shuttle rides for customers
Job Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong phone, computer and email skills
- Excellent verbal and written communication
- Team-oriented with desire to achieve both individual and collective goals
- Excellent time management and organizational skills
- Works well under pressure
Physical Demands
- Must be able to remain in stationary position 80%
- Must be able to direct customers when they come into the store
Universal Responsibilities
- Adhere to the Rochester Motor Cars mission, vision and values in all situations.
- Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
- Customer Enthusiasm
- Employee Satisfaction
- Financial Performance
- Market Effectiveness
- Ongoing Improvement
- “Grow people, make friends and do good.”
- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
About Rochester Motor Cars
- At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
- Competitive compensation
- Job description subject to change at management’s discretion.