We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! Our core business hours are 9-5, M-F. This position is a variable hour position, likely 40 hours/week during October for training, December and possibly into January for our busiest time of year. November will likely be about 20 hours a week.
What you'll do
Sort incoming emails based on priority level and type of ticket;
Respond to customer service tickets via email;
Work with our CS and Warehouse teams to resolve issues with orders;
Set up order reshipment and replacements for lost or damaged orders;
Answer customer questions about products, shipping, and store policies;
All while keeping our customers happy!
Qualifications
Have excellent written communication skills!
Can prioritize and multitask effectively and efficiently!
Understand that most issues can be fixed by proactive communication!
Want to work for a company that makes a difference in the world!
More details about the position:
JobTitle: Seasonal Customer Service Representative
Fixed Seasonal Term:The Season is expected to run October 20, 2026 through estimated January 15, 2027 (but end date is variable and not to exceed 6-months)
Status: Seasonal, variable hour, non-exempt
BenefitsProvided: Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas New Year's Eve and New Year's Day)
Reportsto: Director of Customer Service
SupervisoryPosition: No
Location: Missoula, MT
Hourly Wage: $22.00
Ideal start date: Tuesday, October 20, 2026
All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.