Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.
About the Role
As an Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.
Part-time, shifts include:
6am-4pm OR 7am-7pm
Saturdays and/or Sundays
Collaborative, supportive, and mission-driven hospital environment
Some of the responsibilities you will own in this role:
Welcome clients with warmth and compassion during stressful situations
Answer phones, schedule appointments, and manage patient check-ins and check-outs
Process payments and explain financial transactions clearly and professionally
Maintain accurate patient medical records
Support hospital cleanliness and organization
Work closely with veterinarians, technicians, and staff to ensure seamless patient care
Preferred Qualifications
Previous experience in veterinary, medical, or customer service roles preferred
Strong communication and problem-solving skills
Ability to stay calm, compassionate, and professional under pressure
Excellent organizational skills and attention to detail
Flexibility to work evenings, weekends, and holidays
Benefits
Be part of a dedicated veterinary emergency team that saves lives every day
Opportunities for career growth and training in the veterinary field
Supportive leadership and a collaborative work culture
Competitive compensation, ($20-22/h) including night differential pay
Employee discounts on veterinary services
At Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!
Apply today to join our Emergency Department as a Veterinary Client Service Representative!
Numbers & Facts
Location
Charlottesville, VA
Salary
$20–$22 Per Hour
Skills
Calendar Managementunmatched
Communication Skillsunmatched
Critical Careunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Emergency Careunmatched
Emergency Servicesunmatched
Financial Transactionsunmatched
Healthcare Customer Serviceunmatched
Hospitalunmatched
Leadershipunmatched
Medical Recordsunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Problem Solving Skillsunmatched
Quality of Careunmatched
Team Buildingunmatched
Team Playerunmatched
Telephone Skillsunmatched
Veterinary Medicineunmatched
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