Administrative Skills, Automation, Biology, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Disease, Document Change Management, Healthcare, Identify Issues, Immunology, Leadership, Multiplatform/Cross-Platform, Needs Assessment, Oncology, Operational Audit, Operations Management, Operations Processes, Ophthalmology, Partner Sales, Performance Analysis, Problem Solving Skills, Product/Service Launch, Quality Monitoring, Requirements Management, Research & Development (R&D), Sales Operations, Systems Administration/Management, Systems Maintenance, Time Management, Urology, Usability Engineering, Validation Testing, Women's Health
Partner, CRM
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Purpose & Scope
The Partner, CRM is responsible for supporting the day to day operation, configuration, and effective use of the CRM platform to enable field execution, activity tracking, and performance visibility. Reporting to the Lead, CRM & Reporting, this role works closely with field users, Field Operations, and analytics partners to ensure the CRM platform meets business needs and is adopted consistently across the field organization.
This role serves as a key operational partner, helping translate business requirements into CRM functionality, supporting issue resolution, and contributing to ongoing enhancements that improve usability, data quality, and field effectiveness.
Role and Responsibilities
CRM Platform Support and Administration
- Support the administration and configuration of the CRM platform, including user access, system settings, and approved enhancements.
- Assist in translating business requirements into CRM configurations, user stories, and functional specifications.
- Support testing, validation, and deployment of CRM enhancements and releases including Vault CRM roll out.
- Drive automation of CycleOps data processes to enhance operational efficiency and ensure high data accuracy.
Field Enablement and User Support
- Serve as a primary point of contact for field and business users for CRM related questions, issues, and requests.
- Support field enablement efforts, including training materials, job aids, and ongoing user support.
- Partner with Sales Operations and Field Leadership to understand evolving needs and improve CRM usability and adoption.
Data Quality and Reporting Support
- Monitor CRM data quality and support issue identification and resolution in partnership with reporting and analytics teams.
- Assist in ensuring CRM data aligns with defined business rules and governance standards.
- Support standard CRM based reporting and extracts used for performance monitoring and operational reviews.
- Drive timely and proactive CRM reporting to enable informed decision-making and field effectiveness.
Cross Functional Collaboration
- Partner with DigitalX, platform and data vendors to support issue resolution, system maintenance, and enhancement delivery.
- Collaborate with the Lead, CRM & Reporting on broader CRM and reporting initiatives, including launch readiness and cross platform alignment efforts.
- Contribute to documentation, change management, and compliance activities related to CRM systems.
A
Astellas Pharma Inc
Astellas Pharma US, Inc., is a U.S. affiliate of Tokyo-based Astellas Pharma Inc. Located in Northbrook, Illinois, the company serves as the headquarters for the Americas and employs nearly 3,000 people. Astellas is a pharmaceutical company dedicated to improving the health of people around the world through the provision of innovative and reliable pharmaceutical products.
Our commitment to changing tomorrow is measured not only by our focus on bringing innovative and effective new medicines to patients and physicians, but also by the importance we place on the impact we can make within the communities where we work and live. Astellas supports many causes and has created two initiatives to demonstrate our commitment: Changing Tomorrow Day, an annual, worldwide volunteer event, and Science WoRx, a nationwide mentoring program and online resource network for science teachers and their students.
2,500 to 4,999 employees
Biotechnology/Pharmaceuticals
https://www.astellas.com/us/