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Partner, CRM (Oncology)

Astellas Pharma

Northbrook, IL

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JOB DETAILS
SALARY
$125,090–$178,700 Per Year
SKILLS
Administrative Skills, Automation, Biology, Biotech and Pharmaceutical, Communication Skills, Compensation Management, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Dental Insurance, Detail Oriented, Disease, Document Change Management, Healthcare, Identify Issues, Immunology, Incentive Programs, International Business, Leadership, Life Insurance, Multiplatform/Cross-Platform, Multitasking, Needs Assessment, Oncology, Operational Audit, Operational Support, Operations Management, Operations Processes, Ophthalmology, Organizational Skills, Partner Sales, Patient Care, Performance Analysis, Problem Solving Skills, Product/Service Launch, Quality Monitoring, Regulatory Compliance, Requirements Management, Requirements Validation/Verification, Research & Development (R&D), Sales Operations, Systems Administration/Management, Systems Maintenance, Team Player, Time Management, Urology, Usability Engineering, Validation Testing, Vehicle Fleets, Vision Plan, Women's Health, Work From Home
LOCATION
Northbrook, IL
POSTED
1 day ago
Partner, CRM


About Astellas


Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.


Are you driven to make a real difference in the lives of patients?


We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.


Purpose & Scope


The Partner, CRM is responsible for supporting the day to day operation, configuration, and effective use of the CRM platform to enable field execution, activity tracking, and performance visibility. Reporting to the Lead, CRM & Reporting, this role works closely with field users, Field Operations, and analytics partners to ensure the CRM platform meets business needs and is adopted consistently across the field organization.


This role serves as a key operational partner, helping translate business requirements into CRM functionality, supporting issue resolution, and contributing to ongoing enhancements that improve usability, data quality, and field effectiveness.


Role and Responsibilities


_CRM Platform Support and Administration_


+ Support the administration and configuration of the CRM platform, including user access, system settings, and approved enhancements.

+ Assist in translating business requirements into CRM configurations, user stories, and functional specifications.

+ Support testing, validation, and deployment of CRM enhancements and releases including Vault CRM roll out.

+ Drive automation of CycleOps data processes to enhance operational efficiency and ensure high data accuracy.


_Field Enablement and User Support_


+ Serve as a primary point of contact for field and business users for CRM related questions, issues, and requests.

+ Support field enablement efforts, including training materials, job aids, and ongoing user support.

+ Partner with Sales Operations and Field Leadership to understand evolving needs and improve CRM usability and adoption.


_Data Quality and Reporting Support_


+ Monitor CRM data quality and support issue identification and resolution in partnership with reporting and analytics teams.

+ Assist in ensuring CRM data aligns with defined business rules and governance standards.

+ Support standard CRM based reporting and extracts used for performance monitoring and operational reviews.

+ Drive timely and proactive CRM reporting to enable informed decision-making and field effectiveness.


_Cross Functional Collaboration_


+ Partner with DigitalX, platform and data vendors to support issue resolution, system maintenance, and enhancement delivery.

+ Collaborate with the Lead, CRM & Reporting on broader CRM and reporting initiatives, including launch readiness and cross platform alignment efforts.

+ Contribute to documentation, change management, and compliance activities related to CRM systems.


Required Qualifications


+ Bachelor’s degree

+ 4–7 years of experience in pharmaceutical or biotech commercial operations, CRM support, sales operations, or related roles.

+ Hands on experience supporting CRM platforms in a field based commercial environment.

+ Working knowledge of Veeva workflows, field activity tracking, and commercial reporting concepts.

+ Experience partnering with business stakeholders, IT teams, and vendors to support system enhancements.

+ Familiarity with data quality, validation, and compliance requirements for commercial systems.

+ Strong problem solving and organizational skills with attention to detail.

+ Effective communicator, comfortable supporting both field users and internal stakeholders.

+ Execution oriented, collaborative, and able to manage multiple priorities in a fast paced environment.


Location and Working Environment


This position is based in Northbrook, Illinois. Remote work from anywhere in the US is available.


At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.


What awaits you at Astellas?


+ Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide. Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.

+ Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.

+ A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.


Our Organizational Values and Behaviors


Values: _Innovation, Integrity_ and _Impact_ sit at the heart of what we do.


Behaviors: We come together as _‘One Astellas’_ , working with courage and a sense of _urgency_ . We are outcome focused and consistently take _accountability_ for our personal contribution.


Salary Range


$125,090 – $178,700 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)


Benefits:


+ Medical, Dental and Vision Insurance

+ Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down

+ 401(k) match and annual company contribution

+ Company paid life insurance

+ Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions

+ Long Term Incentive Plan for eligible positions

+ Company fleet vehicle for eligible positions


#LI-TD


+ Referral bonus program


Category Operations
Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans

About the Company

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Astellas Pharma

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