Customer Service Representative (CSR)
Full-Time | In-Person
Port St. Lucie, Florida
$20.00 - $26.00 per Hour (Based on Experience)
Join a Growing Home Services Team
We are assisting one of our partners in a search for their next Customer Service Rep. Our partner is a local Plumbing, HVAC, and Electrical company serving homeowners throughout the Treasure Coast. They are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their team in Port St. Lucie.
This position is the communication hub of their operation and plays a critical role in delivering exceptional customer service while ensuring their field technicians are scheduled and dispatched efficiently.
Responsibilities
- Answer incoming customer calls and provide outstanding customer service
- Schedule service appointments for plumbing, HVAC, and electrical customers
- Dispatch technicians to service calls and manage daily schedules
- Monitor technician progress and maintain communication throughout the day
- Follow up with technicians regarding service call completion and job status updates
- Coordinate with customers regarding appointment confirmations and updates
- Process customer payments and assist with collections on outstanding balances
- Maintain accurate customer records and service notes in company software
- Support office operations and assist with administrative tasks as needed
Qualifications
- Previous customer service, dispatching, or call center experience preferred
- Experience in plumbing, HVAC, electrical, or home service industries is a plus
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and professional in a fast-paced environment
- Comfortable handling collections and payment discussions with customers
- Proficient with computers, scheduling software, and Microsoft Office applications
- Reliable, punctual, and team-oriented
What We Offer
- Competitive hourly pay: $20.00 - $26.00 per hour, based on experience
- Full-time, stable employment
- Supportive team environment
- Opportunity for growth and advancement
- Work with a respected local company serving the community
Schedule
- Full-Time
- In-Person Position
- Monday through Friday (with occasional overtime as needed)
If you are organized, customer-focused, and enjoy being the central point of communication in a busy service business, we'd love to hear from you.
Apply today and become an important part of our growing team.