Partner Operations Manager, Cloud Support

Google

Austin, TX

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Alliance/Partner Management, Business Administration, Business Growth, Channel Management, Channel Strategies, Cloud Computing, Computer Science, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Ecosystems, Entrepreneurship, Equal Employment Opportunity (EEO), Government, Leading Edge Technology, Needs Assessment, Operations Management, Organizational Skills, Public Cloud, Quality Monitoring, Reseller Channel, Small Business, Software Engineering, Technical/Engineering Design, Willing to Travel

LOCATION

Austin, TX

POSTED

2 days ago

Minimum qualifications:

Bachelor's degree in a technical field or equivalent practical experience.
5 years of experience in a partner or channel manager role, building partner ecosystems.
Experience managing internal/external stakeholders in a customer-support environment.
Ability to travel up to 25% of the time.

Preferred qualifications:

MBA or Master’s degree in Computer Science, or a related field.
Experience helping integrate processes between Google and external parties, and designing systems, tools, and workflows to help integrations.
Experience as a solution engineer or developer with Google Cloud Platform, or similar public cloud environments.
Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
Ability to interact with technical and non-technical groups and work well in an ambiguous, changing environment.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $114,000-$163,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Develop the technical integration design and plans and lead the effort to onboard new partners (e.g., alliances, resellers, technology partners, managed service providers).
Establish effective relationships and collaborate across all Google Cloud customer-facing teams in your region to deliver a unified approach with partners, and contribute strategically to the growth and direction of Google Cloud’s partner business.
Lead ongoing management and monitoring of support quality provided by the partner to their clients.
Complete regular reviews to evaluate and assess existing partner’s competencies along with key trends in customer needs to surface improvement or new tech adoption opportunities to partners.
Interact directly with stakeholders to resolve high-profile escalations and issues, and improve the customer experience and drive initiatives that increase their likelihood of success on Google Cloud Platform.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

Google

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