Partner Relations Development Specialist

Partner Relations Development Specialist

We're looking for a relationship‑driven, growth‑minded professional to help strengthen key partnerships, elevate customer experience, and support market expansion. In this role, you'll collaborate with program leaders and cross‑functional teams to build lasting customer relationships, identify new opportunities, and ensure our partners receive exceptional service. You'll serve as a trusted connector between our organization and the hospitals, EMS agencies, and community partners we serve—while also supporting strategic planning and market development initiatives.

Responsibilities:

• Build & Strengthen Partnerships
• Foster strong relationships with hospitals, EMS agencies, fire departments, insurers, and community partners.
• Lead Quarterly Business Reviews (QBRs) and track partner needs, feedback, and satisfaction.
• Manage partner touchpoints, follow‑ups, and retention activities.
• Maintain accurate partner and affiliate contact databases.

• Drive Growth & Market Insights
• Identify growth opportunities and collaborate with leaders to activate them.
• Stay current on market trends and competitive activity.
• Represent the company at conferences, events, and community functions.

• Support Strategic Planning & Collaboration
• Partner with Program Directors on annual and quarterly planning.
• Work with cross‑functional teams—Clinical Operations, Communications, Aviation, Maintenance, Safety, GOC, and Flight Sales—to support seamless service delivery.
• Help create scalable tools, resources, and processes that improve how we manage relationships.

• Champion Customer Experience
• Lead or support service recovery efforts when issues arise.
• Coordinate resolutions with internal teams and maintain documentation.

• Promote Our Brand
• Assist with social media content, website updates, and marketing materials.
• Ensure accurate, consistent messaging across audiences.

• Support Internal Development
• Share best practices and help developing leaders strengthen business‑relations skills.

Qualifications: Education & Industry Experience

• Bachelor's degree or 3 - 5+ years in business development, account management, marketing, or operational leadership—ideally in healthcare, EMS, or air‑medical transport.
• Proven ability to build strong customer relationships and support strategic growth.
• Excellent communication skills and professional presence.
• Strong problem‑solving ability, adaptability, and self‑direction in a fast‑paced environment.
• Experience tracking customer interactions and managing follow‑ups.
• Valid driver's license and willingness to travel (up to ~50%).

Why Choose REACH? As a quality air medical transport service, REACH is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.