ABOUT THE ROLE
REPAY is seeking a relationship-driven and commercially minded Partner Relationship Manager to join our Consumer Payments division. This role is responsible for managing, growing, and deepening relationships with REPAY's existing portfolio of software partners - ensuring partners are engaged, successful, and continuously expanding their use of the REPAY platform.
The ideal candidate is a trusted advisor to the ISV and software vendors within their portfolio. They are proactive communicators who anticipate partner needs, identify growth opportunities, and work cross-functionally to deliver outstanding partner experiences. This person strikes the right balance between relationship management and commercial acumen - maintaining strong partnerships while driving revenue retention and expansion.
This role is a critical part of REPAY's partner-led growth strategy for Consumer Payments and offers a meaningful opportunity to make a lasting impact on one of the company's most important growth channels.
RESPONSIBILITIES
Partner Relationship Management
- Serve as the primary point of contact and trusted advisor for an assigned portfolio of active software partners within the Consumer Payments division.
- Build deep, executive-level relationships with key stakeholders at partner organizations to drive long-term engagement and loyalty.
- Conduct regular business reviews with partners to assess performance, address challenges, and align on mutual growth objectives.
- Proactively monitor partner health metrics and intervene early when engagement or performance begins to decline.
- Serve as the internal voice of the partner - advocating for their needs across Product, Engineering, and Operations teams.
- Drive partner satisfaction and long-term engagement.
Revenue Retention & Expansion
- Own revenue retention and growth targets for an assigned partner portfolio.
- Identify cross-sell and upsell opportunities within existing partner relationships and drive them to close.
- Drive partner referrals and overall revenue growth.
- Manage contract renewals, pricing discussions, and commercial negotiations with existing partners.
- Partner closely with the Hunter team to ensure a seamless transition from new partner acquisition into long-term relationship management.
- Develop co-selling strategies with the internal and partner sales teams.
Partner Enablement & Success
- Ensure partners are fully enabled on the REPAY platform - including products, features, and tools needed to drive adoption and payment volume growth.
- Develop and deliver partner-facing training, resources, and communications to support platform utilization and feature adoption.
- Coordinate with Sales Engineering and Technical Account Management to resolve partner integration issues and escalations.
- Champion the launch of new REPAY products and features within your partner portfolio, driving adoption and incremental revenue.
Reporting & Forecasting
- Maintain accurate, up-to-date partner activity, pipeline, and account health data in CRM (Salesforce or equivalent).
- Provide regular reporting on portfolio performance, renewal forecasts, and expansion opportunities to sales leadership.
- Track and report on key partner KPIs including payment volume, active users, and product adoption rates.
- Lead annual business planning and partner forecasting.
QUALIFICATIONS
Required
- 4+ years of experience in partner management, account management, or customer success - ideally within fintech, payments, or financial services technology.
- Proven track record of retaining and growing a portfolio of B2B partner or customer accounts.
- Strong relationship-building skills with the ability to engage and influence stakeholders at all levels, including executives.
- Commercially minded with experience managing renewals, upsells, and contract negotiations.
- Excellent written and verbal communication skills with a consultative, solutions-oriented approach.
- Highly organized with the ability to manage a large partner portfolio simultaneously without losing detail or momentum.
- Proficiency with CRM tools (Salesforce preferred) and partner management platforms.
Preferred
- Experience managing ISV, VAR, or software partner relationships in a payments or embedded finance context.
- Familiarity with integrated payment platforms, API-based solutions, o