About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Job Summary
The Partner Specialist will serve as the primary subject-matter expert on product, sales, and program information, training sales teams and facilitating partner campaigns. This role involves conducting meetings with sales teams, manufacturers, and customers, managing a sales pipeline, and processing partner deal registrations. Additionally, the specialist will create and maintain training content, monitor CRM submissions, and stay informed on new product offerings and certifications.
Role Description
Act as a primary subject-matter expert for product, sales, and program information.
Train sales teams on partner products and programs, and how customers can benefit by using their core products.
Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions.
Develop and manage a sales pipeline on an ongoing basis through CRM and Excel.
Manage and process Partner Deal Registration and/or other strategic pricing programs.
Create and maintain content on internal team sites, including training decks and presentations.
Execute on partner campaigns and initiatives aligning with Sales teams.
Monitor CRM for submitted Deal Registrations request and submit them to the partner.
Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications.
Provide excellent support to both customers and the SHI sales organization.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
Creativity: Can demonstrate creativity in problem-solving, considering multiple perspectives and exploring diverse options.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Skill Level Requirements
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
The ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment - Basic
Other Requirements
Completed Bachelor's Degree required
1-3 years of experience in a similar role
Ability to travel up to 10%
Ability to work flexible hours
Willingness to obtain and maintain Partners' Certifications during employment
The estimated annual pay range for this position is $60,000 - $95,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today.
Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other!