At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend at the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our App or website, a highly trained mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!
We are looking for a Partnership Program Coordinator to support and grow our business and mechanic partnership nationwide. As an ideal candidate, you have a "get it done" attitude and are committed to creating a phenomenal experience for our partners.
RESPONSIBILITIES:
Deliver exceptional service and support to our partners nationwide
Support partnership program operations through analytics, process improvements, and logistics
Proactively seek opportunities for program expansion and improvement (processes, policies, logistics), diving deep into data to drive all decision making
Recruit, onboard and manage mechanics who are operating in the field
Track, order, and disburse materials to mechanics
Respond to customer and mechanic issues over phone and email
IDEAL CANDIDATE:
Minimum of 2 years experience with operations, logistics, and/or account management in fast-paced environment
Excellent organizational, analytical, communication (written and oral), and interpersonal skills
Skill in focusing on desired results, determining what is important and urgent, and clarifying next steps to meet goals
Business relationship management skills, especially over the phone and by email
Positive attitude and passion for success
BA/BS degree
We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption (read more here: http://techcrunch.com/2012/09/12/techcrunch-disrupt-sf-2012-winner/ ). You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters.
YourMechanic is the industry leader in mobile vehicle repair, maintenance, and inspection, offering 500+ services to consumers and fleets across the U.S. and Canada.
Our mission is to leverage technology to service any vehicle, any place, any time. We’ve built the mobility platform of the future, enabling us to service vehicles at the point of need, increase asset yield, and lower total cost. Our mobile model and cloud-based platform replace shops’ physical infrastructure – allowing us to charge fleet owners less, pay more than shops, and attract top-tier mechanics and ASE-certified technicians. Above all, we value our customers’ happiness and satisfaction, whether we’re changing the brakes on a family’s minivan or enabling a commercial fleet of 3,000 to increase utilization.
With more than 1.3 million vehicles on the platform and one of the highest Net Promoter Scores in the business, we’re speeding towards our vision to enable quality auto services for any vehicle, any place, any time.
For fleet services and partnerships, contact: partners@yourmechanic.com
For media inquiries, contact: media@yourmechanic.com
To learn about becoming a technician on our platform visit: www.yourmechanic.com/automotive-technician-jobs