Parts, Accessories & Shipping Associate

Parts, Accessories & Shipping Associate

5120 Peters Creek Rd NW, Roanoke, VA 24019

Backcountry- MotoSport - MotoSport Dealership- Roanoke, VA /Full Time /On-site

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For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we've been driven by one mission - to make your next ride your best ride. As a premier powersports retail e-commerce company, we're dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you're not just talking to a salesperson - you're connecting with someone who rides, wrenches, and lives the lifestyle. 

As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations - delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. - all while maintaining the high service standards MotoSport.com is known for.

This position will report into the Parts Manager.

What you get to do:

Customer Sales & Service

Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority

Achieve monthly and annual sales goals established by management

Suggest related items and upsell to ensure customers have everything they need

Handle parts and accessories requests from the service department

Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed

Shipping, Receiving & Inventory

Receive, inspect, and check in parts and accessories shipments

Match and staple purchase orders and bills of lading and forward to the Parts Manager

Stock received items accurately and in a timely manner

Prioritize and place parts orders to meet service and customer timelines

Box and ship special orders to customers

General Operations

Abide by all dealership policies, including general housekeeping standards

Follow company dress code and maintain a professional appearance at all times

Maintain positive, collaborative working relationships with all team members

Perform additional duties as assigned to support the overall success of the department and dealership

What you bring:

Customer-first mindset with a passion for the powersports industry

High School Diploma or equivalent required

Minimum six months of service experience in any industry; customer service background preferred

Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)

Basic knowledge of powersports soft goods and gear

Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)

Strong verbal and written communication skills

Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment

Proactive mindset with creative problem-solving skills

Schedule:

Tuesday-Friday 8:45am-6pm and Saturday 8:45am-4pm

Physical Demands & Working Environment

Ability to lift up to 50 lbs.

May be required to push and/or balance a 600 lb+ recreational vehicle

Ability to use a keyboard and computer for extended periods

Ability to spend the majority of the workday on your feet

Work environment noise level is occasionally loud

Working Conditions: This associate may be exposed to:

This associate may be exposed to:

Battery acid

Gasoline

Chemical cleaning materials

Other toxic materials commonly found in a motor vehicle place of business

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may