At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world's transition to sustainable energy.
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We've created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.
Shift: 7:00am - 4:00pm; Monday - Friday
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
Systematically receive, inspect, and put away stock and special-order parts
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
Pick up and transport parts using van or forklift, engaging third parties when necessary
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours
Effectively handle multiple priorities, organize workload, and meet deadlines
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office
Valid driver's license required and ability to obtain appropriate state licensing, where applicable
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department