ADP, Automotive Industry, Billing, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Driver's License, Inventory Management, Inventory Reports, Life Insurance, Maintenance Services, Mathematics, Order Processing, Parts Sales, Purchase Orders, Record Keeping, Resolve Customer Issues, Returns Processing, Stock Purchase Plans, Telephone Skills, Vision Plan
Dealership:
L0835 Porsche Beverly Hills
Porsche Beverly Hills
What You'll Do
- Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
- Communicate effectively with customers and vendors via phone, in-person or email.
- Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
- Maintain clean and professional appearance of counter, work area and stockroom.
- Interact with Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on service department and customer requests.
- Create accurate invoices in ADP.
- Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
- Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
- Specifies parts accurately.
- Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
- Receive payment or obtain credit authorization
- Process core returns, parts warranties and parts returns as necessary.
What You'll Bring
- Strong attention to detail
- Sense of urgency
- 2 years of experience as a Parts Advisor
- Excellent communication
- Mathematics - calculations of inventory, payments and invoices.
- Knowledge of automotive parts
- Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
The expected pay range for this position is $18.42 to $22 hourly.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).