What does a role as a Parts Advisor entail?
As a Parts Advisor, you work with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts. The role may also involve:
- Order Preparation: Picking parts for customer orders and checking availability of stock from various inquiries.
- Sales and Customer Service: Through in-bound and out-bound telephone inquiries, walk in customers, and internet inquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
- Stock Control: Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
- Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately (including customer records and invoicing)
What skills do you need to become a Parts Advisor?
- Excellent communication skills
- Excellent Computer Skills
- Sound knowledge of vehicle layout, parts look-up tools, and computer stock lists
- Stock control
- Problem solver
- Self-starter
- Ability to create great customer experiences
- Inventory Control