Parts and Accessories Associate (part-time)

Parts and Accessories Associate (part-time) 5120 Peters Creek Rd NW, Roanoke, VA 24019 Backcountry- MotoSport - MotoSport Dealership- Roanoke, VA /Part Time /On-site apply for this job

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we've been driven by one mission - to make your next ride your best ride. As a premier powersports retail e-commerce company, we're dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you're not just talking to a salesperson - you're connecting with someone who rides, wrenches, and lives the lifestyle. 

We are committed to providing the highest level of service in the powersports industry. We are hiring a part-time Parts and Accessories Associate / Sr. Parts Associate that is passionate about the industry and ready and waiting to consistently deliver upon that commitment. This is a customer-facing position responsible for delivering a friendly, efficient experience to walk-in and phone customers while supporting the day-to-day operations of the parts department. Core responsibilities include fulfilling parts requests from the service department, receiving and stocking shipments, managing special orders, and maintaining accurate documentation. The ideal candidate brings a customer-first mindset, at least six months of service experience, basic mechanical knowledge of powersports vehicles or gear, and strong communication and multitasking skills. This role requires comfort working on your feet in an occasionally loud environment, and the physical ability to lift up to 50 lbs.

This position will report into the Parts Manager.

What you get to do:

The Parts Associate will be responsible for achieving monthly and annual goals set by Management

Greets and handles over-the-counter customers in a friendly manner

Gives first priority to over-the-counter customers, telephone customers provided second priority

Suggests other items to customers to ensure they are being given an opportunity to purchase all items they require

Handle requests for parts from service department

Check in and receive parts and accessories shipments

Match and staple purchase order and bill of lading and forward to Parts Manager

Stock items received

Notify customers of receipt of special orders by phone.  If not picked up within 5 business days, notify customers via postcard.  If not picked up within 5 business days notify Parts Manager

Box and ship special orders to customers

Abide by all dealership policies pertaining to the department including general housekeeping

Follow company dress codes and be well groomed at all times

Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole

Maintain a positive working relationship with all other employees.

What you bring:

Customer-first mindset

High School Diploma or equivalent

Minimum of six months service experience in any industry (customer service preferred)

In depth knowledge and use of Microsoft Office (Word, Excel, Exchange etc.), Outlook (email and calendar) and Google suite (Drive, Sheets, Documents, etc.)

Basic mechanical knowledge of at least one of the rider segments that we sell to/storefronts (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)

Basic knowledge of powersports soft goods & gear

Strong communication skills (verbal and written)

Strong ability to multitask and prioritize workload

Proactive mindset and creative problem solving skills

Physical demands, visual acuity & working environment:

The noise level in the work environment is occasionally loud

Ability to lift up to 50 lbs.

May be required to push and/or balance a 600 lb+ recreational vehicle

Ability to use keyboard and computer for extended length of time

The ability to spend the majority of the day on your feet

Working Conditions: This associate may be exposed to:

Battery acid

Gasoline

Chemical cleaning materials

Other toxic materials commonly found in a motor vehicle place of business

Schedule: This is a part-time role working 3 days per week. Friday (8:45am-6pm) and Saturday (8:45am-4pm) are required shifts