Parts Consultant
Lighthouse is looking for an individual with a servant heart, a good work ethic, outstanding communication skills, experience in parts, and a high attention to detail. The ideal hire is able to work in a fast-paced, active work environment, and completes all work in a timely manner.
Summary
Parts Consultants sell parts to all customers and businesses, over the counter, through the shop, with the sales department (accessories), or on the phone.
Job Type: Full-timeCompensation: $40,000.00 - $60,000.00 per yearSchedule: Monday through Friday, 7:00 am – 5:00 pm
Benefits
- Medical, Dental, and Vision benefits with company contribution
- 401 (k) savings plan with employer contribution
- Employee discounts on auto repair and purchase
- Weekends and evenings free to spend with your friends and family!
Essential Duties
- Assist customers (retail and shop) in selecting required parts.
- Answer phone calls, provide price quotes and other information.
- Provide excellent customer service in a friendly, professional, and efficient manner.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source, submit an emergency order, if necessary.
- Notify the service advisor and the customer when special ordered parts have been received.
- Follow up on back-ordered parts.
- Assist outside sales representatives with their orders.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtain credit authorization.
- Ensure that all customers receive their copy of the invoice.
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Solicit assigned accounts by phone.
- Keep front and rear counter areas clean and uncluttered.
- Keep current on new products and product updates.
- Participate with the parts manager in maintaining a lost sales tracking program.
Education and/or Experience
- High school diploma or general education degree (GED).
- One year of automotive parts experience.
Language Skills
- Ability to read, analyze and interpret general business periodicals, safety rules, operating and maintenance instructions, procedure manuals, technical procedures, or governmental regulations.
Education:
- High school or equivalent (Required)
Experience:
- Automotive Parts: 1 year (Preferred)
- Body Shop Parts: 1 year (Preferred)
License/Certification:
- Driver's License (Required)