Parts Consultant

Parts Consultant

Lighthouse is looking for an individual with a servant heart, a good work ethic, outstanding communication skills, experience in parts, and a high attention to detail.  The ideal hire is able to work in a fast-paced, active work environment, and completes all work in a timely manner.

Summary

Parts Consultants sell parts to all customers and businesses, over the counter, through the shop, with the sales department (accessories), or on the phone.

Job Type: Full-time
Compensation: $40,000.00 - $60,000.00 per year
Schedule: Monday through Friday, 7:00 am – 5:00 pm

Benefits

• Medical, Dental, and Vision benefits with company contribution
• 401 (k) savings plan with employer contribution
• Employee discounts on auto repair and purchase
• Weekends and evenings free to spend with your friends and family!

Essential Duties

• Assist customers (retail and shop) in selecting required parts.
• Answer phone calls, provide price quotes and other information.
• Provide excellent customer service in a friendly, professional, and efficient manner.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source, submit an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follow up on back-ordered parts.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.

Education and/or Experience

• High school diploma or general education degree (GED).
• One year of automotive parts experience.

Language Skills

• Ability to read, analyze and interpret general business periodicals, safety rules, operating and maintenance instructions, procedure manuals, technical procedures, or governmental regulations.

Education:

• High school or equivalent (Required)

Experience:

• Automotive Parts: 1 year (Preferred)
• Body Shop Parts: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Lighthouse Strategic Values

The following are Lighthouse Buick GMC Strategic Values; we recognize these strategic values as critical to our business success and are listed below in order of importance:

1. Principles: The Bible will be our compass and our guide.

2. Ethics: The implementation of Biblical Principles as demonstrated by Jesus Christ.

3. Employees: Create an atmosphere where people like to come to work.

4. Customers: Exceed customer expectations and we will grow "Customers for Life."

5. Profit: We are committed to perpetuating this business into and through the next generation, for the long-term benefit of all of our families within the organization. Profitability is the outcome of the measurable results of our efforts in the above values.

Lighthouse Core Behaviors

The following are the Lighthouse Employees Core Behaviors; we expect our employees to do their best to follow these with a great attitude:

• Create Customers for Life

• Share Lighthouse “love”

• Greet and engage guests

• Have integrity

• Build open and honest relationships

• Balance truth and grace

• Forgive

• Know when to lead and when to follow

• Have fun delivering quality work

• Pursue learning and growth

• Be humble

• Own the problem

• Be a positive team player

• Give my best

• Treat everyone with dignity and respect

• Support and hold each other accountable

• Be mindful of my well-being

• Maintain a healthy balance between work, family, community, church