Parts Coordinator

Position Overview

The Residential Parts Coordinator works closely with department members, sales representatives and dealers to compose estimates for parts. The position completes both quoting and ordering parts, as well as communicating with manufacturing, scheduling and shipping to make sure orders are processed as expediently as possible.

Duties and Responsibilities

• Handle incoming calls and emails from Quaker dealers and sales representatives needing parts
• Prepare estimates for parts for Quaker dealers
• Enter Incoming Parts Orders into Quaker's Q1 system
• Process Return Merchandise Authorizations
• Communicate order updates as needed
• Investigate Errors and Discrepancies in Parts Provided
• Work with Expediter for Residential Pack & Ship on rush orders
• Continually Work to Grow Relationships with Quaker dealers and sales representatives
• Become Proficient in Quaker's Q1 Quote and Order Platform
• Become Proficient Regarding the Quaker Residential Window and Door Product Lines
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email and prepare reports.
• Review and analyze data and parts information.
• Plan, prioritize and monitor order activities.
• Complete assigned tasks/projects in a timely manner.

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor.

Travel

Minimal travel to the local Quaker campuses for parts questions may be necessary.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic familiarity with Microsoft Office software: Excel, Word, Outlook

Preferred Education and Experience

An individual is expected to have the minimum level of education and/or related expertise listed here:

• High school diploma or a passed General Education Development test preferred
• Construction, window manufacturing or experience with Quaker production preferred
• Data entry experience preferred

Candidates without experience will be considered and training will be provided.

Competencies and Skills

• Communication Proficiency & Listening
• Customer Service Focused
• Thoroughness
• Quality Focused
• Adaptability
• Professionalism
• Reliability

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

The demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee may occasionally be required to lift and/or move up to 25 pounds.

Vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner.

Work Environment Although the employee will primarily be in an office setting, while performing the duties of this job, the employee may need to visit the factory and be exposed to climactic variations, various levels of vibration, and moving mechanical parts. The noise level in the office is usually low, but hearing protection may be advisable or required for prolonged visits to certain parts of the factory.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.