Parts Coordinator

We are seeking a Parts Coordinator. This position is ideal for someone with strong customer service skills, technical aptitude, and experience supporting customers with parts inquiries and order processing. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is committed to providing an exceptional customer experience.

Essential Responsibilities

• Answer incoming customer calls in a professional and courteous manner.

• Assist customers with parts identification and part number requests.

• Provide accurate pricing, availability, and product information.

• Process customer parts orders accurately and efficiently.

• Follow up with customers via phone and email to ensure satisfaction and resolve questions.

• Provide customers with requested documentation related to parts orders.

• Maintain accurate parts information to support timely responses to customer inquiries.

• Collaborate with internal departments to deliver outstanding customer service.

• Adhere to all company and departmental policies and procedures.

• Participate in continuous improvement initiatives to enhance departmental processes.

• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.

• Minimum of 3 years of exceptional customer service experience.

• 1–2 years of parts, technical support, or industrial equipment experience strongly preferred.

• SAP experience is a plus.

• Excellent verbal, written, and listening communication skills.

• Strong attention to detail and organizational skills.

• Ability to manage a high volume of inbound calls while maintaining accuracy.

• Proficient with Microsoft Office (Outlook, Word, Excel), Windows 10, and SharePoint.

• Strong multitasking and time management skills with the ability to work efficiently under pressure.

• Willingness to continuously learn technical product knowledge.

• Ability to read and interpret manuals, diagrams, operating instructions, and technical documentation.

• Basic mathematical skills, including calculating percentages, discounts, proportions, and related figures.

Schedule: Monday–Friday, 8:00 AM–5:00 PM (Hybrid)
Pay: $20.00–$23.00 per hour

KPG123