H.O. Penn Machinery
HIRING IMMEDIATELY
Parts Counter Advisor
Newington, CT
Pay: $29-$33/hour (dependent on relevant experience)
Bonus: 5% bonus potential
Benefits:
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
Key Qualifications:
- Minimum 1 year of parts counter experience OR related mechanical/technical experience
- Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus
- Strong interpersonal and customer service skills
- Strong written and verbal communication skills
- Proficiency with computer applications and software systems
- Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Responsibilities
Successfully provide solutions to customers' parts needs.
- Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
- Sell parts to all fax-in, email-in, call-in and walk-in customers
- Advise customer of additional related parts and services available
- Maintain communication with customers on open orders
- Follow all established procedures to ensure accurate payment
- Participate and complete training as required and/or available
Ensure customer satisfaction.
- Communicate effectively to build strong, long-term, trusting relationships with customers
- Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)
- Represent the company in a positive, courteous, and professional manner at all times
Solicit incremental business.
- Communicate information including leads to Sales Reps and Service Department
- Promote a one-stop-shop to customers
- Be aware of and promote all current offerings to customers
Qualifications
- Minimum 1 year of parts counter experience OR related mechanical/technical experience
- Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus
- Strong interpersonal and customer service skills
- Strong written and verbal communication skills
- Proficiency with computer applications and software systems
- Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Physical Requirements:
- Standing and/or sitting for prolonged periods of time
- Hand coordination (typing and writing)
- Occasional forward bending and reaching
- Occasional walking and climbing stairs
- Carrying (up to 20lbs.)
Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.