Parts Counter Sales Associate

The hourly pay range for this position is: $27.00 - $30.00. This is a non-exempt position and is eligible for overtime pay.

Benefits:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

• The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment.
• Provide exceptional customer service to all customers, manufacturers, distributors, and co-workers.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Effective verbal and written communication skills.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Parts Department and the Modern Machinery organization.

Education/Experience:

• High School Diploma or GED.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).
• Previous parts experience is helpful but not required.

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
• Provide excellent customer service to internal and external customers:
  • Process phone, email, and walk-in parts orders.
  • Effectively communicate product knowledge to customers, research customers' requests to determine correct part(s).
  • Prepare quotes and provide product lead times, and freight costs to customers.
  • Manage parts orders and provide customers with order status updates.
• Communicate with vendors and manufacturers when required.
• Process paperwork including invoicing to customers and matching invoices to purchase orders.
• Ability to use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes to customer orders.
• Participate in annual parts inventory physical count.
• Assist and provide support to Modern's Product Support Sales Representatives (PSSR'S).
• Coordinate with the Credit Department concerning the credit status of the customer's account.
• Will be required to operate a forklift to load and unload items.
• Must be able to lift 50 lbs. in a safe manner and utilize ladders for items that are off the floor.