Parts Counterman

Parts Counterman

Principle Toyota of Memphis | Memphis, Tennessee

Build Your Career with Principle Toyota of Memphis

Principle Toyota of Memphis, part of Principle Automotive, is looking for an experienced, customer-focused Parts Counterman, Wholesale Consultant to join our Parts team.

This is an excellent opportunity for someone who knows automotive parts, enjoys building relationships, and thrives in a fast-paced dealership environment. You'll work closely with wholesale customers, retail guests, technicians, vendors, and fellow associates to make sure the right parts get to the right place, accurately, efficiently, and with exceptional service.

At Principle Automotive, we're not simply looking for someone to fill a position. We're looking for someone who wants to grow their career, contribute to a strong team, and help us deliver an exceptional experience to every guest.

What We Offer

• Work-Life Balance: We understand the importance of time away from work. Principle Toyota of Memphis is closed on Sundays, and this position includes an additional day off during the week for a five-day workweek.
• Paid Vacation: Take time to recharge, travel, spend time with family and friends, or simply enjoy a well-earned break.
• Comprehensive Benefits: Eligible associates have access to a comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k): Plan for your future and build a strong financial foundation with our 401(k) program.
• Career Advancement: We believe in developing our people and creating opportunities for associates to grow their careers within Principle Automotive.
• Training & Development: We continuously invest in our associates through ongoing education, professional development, and Principle University.
• Supportive Team Environment: Join an organization where relationships matter and where associates are encouraged to learn, contribute, and succeed.

Responsibilities of the Parts Counterman

As a Parts Counterman, Wholesale Consultant, you will be an important resource for both our internal teams and external customers. Responsibilities include:

• Assist retail and internal shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements, available specials, and relevant products to ensure they are aware of the full product line.
• Answer incoming phone calls and provide accurate price quotes, availability, and other parts information.
• Review body shop estimates to ensure ordered parts are correct and pricing aligns with the estimate.
• Provide a high level of service to both internal and external customers.
• Pull and fill parts orders from stock accurately and efficiently.
• Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify the Service Advisor and customer when special-order parts have been received.
• Follow up on back-ordered parts and communicate updates as appropriate.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are properly billed to the appropriate service repair order.
• Receive payment from retail customers or obtain appropriate credit authorization.
• Ensure all charge sales are properly authorized and signed by the customer.
• Ensure customers receive a copy of their invoice.
• Process credits for returned parts, verifying the original invoice or invoice number to confirm purchase and pricing.
• Maintain orderly and accurate records of repair orders, invoices, insurance estimates, and special-order parts.
• Proactively contact and solicit assigned wholesale accounts by phone.
• Maintain clean, organized, and uncluttered front and rear parts counter areas.
• Participate in all required and available training programs.
• Stay current on new products, product updates, and manufacturer information.
• Work with the Parts Manager to maintain and support the department's lost-sales tracking program.
• Build and maintain positive relationships with wholesale accounts, customers, and fellow associates.

Qualifications

We're looking for someone who is dependable, organized, service-minded, and comfortable working in a fast-paced automotive environment.

• High school diploma or GED required.
• One or more years of experience in an automotive parts, dealership, wholesale parts, or similar position.
• Valid and current driver's license with a driving record that meets company requirements.
• Strong customer service and relationship-building skills.
• Ability to accurately research and identify automotive parts.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and providing excellent service.
• Strong verbal and written communication skills.
• Comfortable working with dealership systems, parts catalogs, and related technology.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn, develop, and stay current on new products and procedures.
• Ability to successfully complete applicable pre-employment requirements, including a background investigation and drug screening.

Who We Are

At Principle Automotive, our passion is providing exceptional service as a trusted and caring friend, and our purpose is helping people move through life in a meaningful way.

We believe exceptional experiences start with exceptional people. That's why we are committed to creating an environment where our associates can grow, contribute, build meaningful relationships, and develop lasting careers.

Our culture is guided by our D-R-I-V-E-N Core Values:

• Dedicated - to customer satisfaction and your growth.
• Results-Oriented - in everything we do.
• Innovative - in solutions and services.
• Values-Oriented - in our approach.
• Enthusiastic - in delivering excellence.
• Nurturing - long-term relationships and careers.

At Principle Automotive, we invest in our associates through learning, development, advancement opportunities, and a culture built around meaningful relationships. We want our associates to have the opportunity to grow beyond a job and build a rewarding career.

Ready to Join Principle Toyota of Memphis?

If you have automotive parts experience, enjoy working with customers, and are ready to bring your knowledge and enthusiasm to a team that values exceptional service, we want to hear from you.

Apply today and discover what it means to build your career with Principle Automotive.

Principle Automotive is an Equal Opportunity Employer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; use of hands to hold, handle or feel; and able to reach with hands and arms. The employee frequently is required to talk, hear, walk, climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to. The employee must regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 50 pounds; and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.

Principle Automotive maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE