Parts Counterperson/Parts Specialist – Automotive & Heavy-Duty Truck

Our client is seeking a Parts Counterperson to support walk‑in and phone customers by identifying, sourcing, and supplying the correct parts quickly and accurately. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and has hands‑on experience with automotive, truck, agriculture, or equipment parts operations.

Onsite | No Visa Sponsorship | No Relocation Assistance

Work Schedule: Monday–Friday | 9:00AM–5:30PM

Responsibilities:

• Maintain a service‑first approach and build strong customer relationships.
• Manage a high volume of customer requests while maintaining accuracy and service quality.
• Assist walk‑in and phone customers with parts identification, availability checks, and pricing.
• Provide parts from inventory or create and track special orders when items are not in stock.
• Communicate delays, alternatives, and order status updates with urgency and professionalism.
• Support inventory tasks including stocking, receiving, organizing, and general parts‑department upkeep.
• Document parts lookups, orders, and communications using the parts system and basic MS Office tools.

Qualifications (Must-Haves)

• At least 18 years old and able to work onsite daily.
• Stable work history with consistent tenure in parts/service roles.
• Experience using computerized parts systems and basic MS Office applications.
• All education levels considered; equivalent practical experience is fully acceptable.
• Strong customer service skills and the ability to manage multiple requests simultaneously.
• 3+ years of parts or service experience in automotive, truck, agriculture, or equipment environments.

Preferred Skills:

• Experience with truck or heavy‑duty parts operations.
• Trade‑school training in Parts Operations or Transportation Technology.

What Success Looks Like:

• Consistent follow‑through on special orders and backorders.
• Accurate parts identification and order fulfillment with minimal errors.
• Professional, positive interactions with both customers and internal teams.
• Reliable daily attendance and steady performance in a fast‑paced environment.
• Clear, timely communication with customers regarding availability, lead times, and alternatives.