Duties & Responsibilities:

• Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic 

• Manage the full sales lifecycle from lead generation through order close 

• Build and maintain strong relationships with existing customers while identifying new sales opportunities 

• Recommend parts purchasing, stocking, and sales solutions aligned with customer needs 

• Ensure showroom and parts areas are properly stocked, priced, and presentable 

• Coordinate closely with Service department to support parts needs for service and repair work 

• Assist with product stocking, organization, freight handling and staging as needed 

• Participate in vendor and product training to maintain current product knowledge 

• Maintain working knowledge of product specifications, features, benefits, and applications 

• Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements 

• Resolve customer questions, or issues, escalating when appropriate  

• Maintain accurate sales activity, customer records, and order details in CRM and internal systems 

• Participate in parts sales meetings and contribute to team sales goals 

• Support special projects and other duties as assigned 

Requirements

• High School Diploma/GED or up to 3 years’ of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years’ equivalent experience in lieu of a diploma/GED. 

• Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred 

• Strong interpersonal and communication skills to build relationships with customer and internal partners 

• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision 

• Proven ability to balance customer satisfaction with margin and profitability expectations 

• Ability to work effectively in a collaborative, team-based environment 

• Experience in sales, negotiations, marketing, and problem resolution preferred