Parts Manager

As the Parts Manager at Butler Machinery, you play a key role in delivering an exceptional experience for both external and internal customers. You'll lead the parts department, supporting and developing your team through hiring, training, and skill-building. Behind the scenes, you'll oversee machine technology ordering and product supply to ensure your team can meet customer needs efficiently. Collaboration is essential-you'll work closely with other managers to strengthen teamwork between the parts and service departments. If you're ready to make an impact, apply today!

General Responsibilities:

• Takes an active role in providing a safe and healthy work environment within the department and store.
• Develops business plans and departmental goals which promote growth and provide an opportunity for the department to stretch beyond the status quo.
• Monitors actual performance against those goals and adjusts retail and operational parameters to provide the best chance of meeting plan.
• Has primary responsibility to grow sales within the parts department and a secondary responsibility to assist in the sales growth of all departments within the store.
• Monitors Key Performance Indicators and associated reports for variances. Using this data makes changes to operational practices to correct deficiencies and improve performance.
• Responsible for creating an atmosphere within the department and the store that generates a high level of Customer Experience. This includes resolving customer disputes which ensure fair value for the customer and company.
• Determines and reacts to the needs of the department relating to tooling, training, personnel levels, hours of service.
• Maintains close cooperation and communication with Service and Sales departments regarding their needs in order to maximize parts availability.
• Maintains safe, clean, and orderly work environment which follow Caterpillar's contamination control procedures.
• Working Manager; fills in and performs the duties hourly staff has delegated and assigned to support day to day operations of the parts department.
• Performs additional duties as assigned by Store Manager to include special projects and in-store and related to corporate initiatives.
• Performs duties required of all hourly classifications to include counter, customer, and warehouse operations along with department management responsibilities.
• Works within and promotes vision, mission, and values of Butler.

Supervisory Duties

• Responsibility of all aspects of Parts Department Supervision, including but not limited to, recruiting talent, employee relations, individual development, performance measuring, coaching, technical training, disciplinary action and termination.
• Manages parts department schedules considering the balance between customer satisfaction and employees work / life balance. This includes monitoring and controlling OT.

Qualifications:

• Prior supervisory experience or leadership training preferred
• Demonstrated ability in customer relations
• Ability to work in a cooperative manner with all levels and all departments
• Strong verbal and written communication skills
• Demonstrated business acumen, analytical mindset and proven decision maker.
• Preference for operational knowledge of practices and procedures normally obtained through 5-7 years' experience in parts department, warehousing, or purchasing position
• Solid computer competencies
• Must have strong attention to detail and solid organizational skills
• Ability and willingness to work flexible hours
• Must possess and maintain a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance - 3 plan options
• Health Savings Account - Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance - 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage - 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) - including Health Coaching
• SmartDollar - employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE /Vet/Disability