Parts Manager Compensation is: Salary and Monthly bonus eligible + full benefits+ PTO and paid holidays
Parts Manager Job Description
Parts Manager
Primary Responsibility Summary
The Parts Manager role encompasses overseeing the efficient operation of our parts department. You will manage inventory effectively, deliver exceptional customer service, and lead a team of parts associates. Your responsibilities also include driving sales growth, analyzing market trends, and maintainingaccurate records. Your leadership will be instrumental in maintaining a customer-focused and profitable parts department, contributing significantly to our company's success in the construction equipment industry.
Reporting Structure
Reports to Operations Manager
Travel Requirements
May travel for training
May travel if needed at another branch
FLSA Classification
Exempt
Metrics Accountable
Parts Sales
Parts Sales per Parts Associate (as assigned for bonus)
Net Income (From Budget)
Fill Rate (TBD)
Inventory Accuracy (TBD)
Parts Department 5S (85%)
Customer Satisfaction
Values and Mission
Upholds Southeastern Equipment's Values, Vision, and Culture.
Passion
We create relationships, not transactions.
Niche
Through high levels of customer experience we provide solutions and expertise to help customers build the future.
Core Values
Passionate - We have a steadfast determination.
Helpful - We are reliable.
Hustle - We have grit and do more than what is required.
Human - We treat everyone with empathy and dignity.
Customer First - We make sure our customers are cared for first.
Accountability Chart Responsibilities
Lead, Manage, and Accountability (LMA)
Enforces and follows all policies and procedures.
Fosters interdepartmental and interbranch communications.
Leading effective routine meetings per company guidelines.
Ensuring that all associates obtain and complete the required training.
Establishes safety programs within the facility.
Managing employee time and HR needs.
Follow EOS model where applicable.
Customer Service
Greet and assist customers in-person and over the phone with their parts inquiries.
Provide product knowledge and recommendations to customers based on their equipment needs.
Process customer orders promptly and accurately.
Part Ordering and Processing
Collaborate with vendors to place orders for parts and ensure timely delivery.
Verify the accuracy of incoming orders and resolve discrepancies as needed.
Create and maintain customer and equipment records for future reference.
Stay updated on the latest construction equipment parts and components available in the market.
Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available.
Collaborate with colleagues and vendors to source hard-to-find or specialized parts.
Purchase order pricing accuracy and invoice matching
Inventory Management
Place stock orders by assessing demands from customers, internal sources, and new machinery, and determine appropriate stocking levels.
Maintain appropriate stocking levels to achieve both fill rate and obsolete inventory goals
Receive, inspect, and organize incoming parts shipments.
Maintain accurate records of inventory levels, part numbers, and pricing.
Assist with annual inventory audits.
Documentation
Maintain organized and up-to-date records of parts transactions, invoices, and receipts.
Generate reports on parts sales, inventory turnover, and other relevant metrics.
Educational and Experience Requirements
Parts Management experience 2 years
High school diploma or equivalent; additional education or technical training is a plus.
Previous experience in a similar role within the construction equipment industry is highly desirable.
Strong knowledge of construction equipment parts and components a plus.
Excellent customer service and communication skills.
Proficiency in using computerized inventory management systems.
Detail-oriented with strong organizational skills.
Demonstrated ability to multitask
Proficient in Microsoft Office, word, excel, PowerPoint etc.
30 WPM typing speed
Ability to lift heavy objects and perform physical tasks as needed.
Valid driver's license.
Willing to be forklift certified
Professional etiquette required
Physical Requirements and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds (tools will be provided when necessary). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.
Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.
Experienced ManufacturersSoutheastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.
Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.
Factory Trained TechniciansSoutheastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.
On Hand and Specialized PartsSoutheastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.