Parts Manager

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Description

The Parts Manager will oversee Florida parts ordering and delivery, driving customer experience enhancement, growth, profitability, and operational excellence. This role involves managing processes, ensuring data accuracy, fostering team development, and building strategies to reduce churn, improve satisfaction, and optimize revenue. The Parts Manager will champion efficiency and engagement within the team, ensuring alignment with company values of quality and satisfaction.

Requirements

Key Responsibilities:

• Timely and accurate management of parts ordering and inventory: including consumable items such as oil, coolant, filters, lubricants, batteries, as well as shop and office supplies. Ensure the safe, lean, orderly and clean operation of the warehouses.
• Lead parts kitting effort: all scheduled service jobs to optimize technician productivity and service quality.
• Process Discipline and Improvement: Analyze and implement effective operational processes with high attention to detail that drive productivity, improve performance, and develop strategies for enhancement to optimize efficiency.
• Team Leadership: Supervise, recruit, train, and mentor parts team staff, fostering a collaborative and high-performance work environment.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess operational performance, identify and action areas that need improvement.
• Cross Department Collaboration: Work closely with other departments to align operations with overall business goals. Collaborating closely with Service Writers to identify and order quoted repair parts, ensuring seamless service delivery.
• Compliance: Ensure adherence to industry regulations, safety standards, and company policies.
• Reporting: Prepare and present accurate and detailed reports, highlighting successes, areas needing attention and corrective action

Key Metrics:

• Recruitment & Retention: Achieve zero open roles and minimize undesired turnover.
• Safety & Quality: Zero safety incidents, eliminate quality escapes, and resolve customer or employee complaints promptly.
• Utilization & Productivity: 95% or higher part accuracy and delivery
• Financial Goals: Deliver revenue and gross margin at or above budget consistently each month through vendor and cost analysis.
• Operational Excellence: Ensure accurate, timely submission and management of payroll and job hours weekly.

Key Competencies:

• Leadership: Ability to inspire, motivate, and develop a team to sustain success.
• Technical Expertise: Strong knowledge of Power Generation industry and procurement processes. Ability to interpret and utilize parts diagrams, technical specifications, and supplier websites efficiently.
• Problem-Solving: Adept at diagnosing issues and implementing effective solutions.
• Customer Focus: Commitment to delivering outstanding service and fostering client loyalty.
• Safety & Compliance: Dedication to maintaining a safe and compliant work environment.
• Financial Acumen: Skilled in managing budgets, optimizing costs, and driving profitability.
• Communication: Exceptional verbal and written communication skills, especially in customer-facing situations.

Qualifications:

• Experience: Minimum of 5 years in field service roles, with at least 2 years in a leadership capacity.
• Education: Degree or certification in a relevant technical field or business management or similar work experience.
• Skills: Proficient with scheduling software, service management platforms, and office tools like Excel and Word.
• Certifications: Certifications in safety, technical fields, or field service management are a plus.
• Other Requirements: Valid driver's license with a clean driving record.

Compensation:

• Salary: Competitive, based on experience.
• Bonus: Eligible for Annual Bonus