Summary
Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives by proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
Essential Duties
· Forecasts goals and objectives for the department and strives to meet them.
· Hires, trains, motivates, counsels and monitors the performance of all department staff.
· Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
· Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
· Establishes individual parts inventory levels and balances them for maximum turnover.
· Ensures that parts inventory turns __________ times per year.
· Monitors and adjusts inventory to minimize obsolescence.
· Ensure that all parts are properly tagged so that the dealership recovers full credit from the factory.
· Supervises stock order procedures.
· Analyzes sales, expenses and inventory monthly to maintain profit goals.
· Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
· Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
· Attends managers’ meetings.
· Analyzes departmental operations and storage layout and revisions as needed for maximum effectiveness.
· Provides technical assistance to parts department employees.
· Monitors parts department employees' payroll records.
· Coordinates a prompt, efficient and timely flow of paperwork.
· Directs shipping and receiving efforts to ensure timely processing.
· Develops and utilizes a lost sales tracking report.
· Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
· Develop sales promotions.
· Take advantage of all manufacturers' inventory co-op advertising.
· Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
· Handles customer complaints immediately and according to the dealership's guidelines.
· Ensure that all dealership purchases are properly accounted for before payment is made.
· Assists in the collection of past-due accounts.
· Supervises custodians to ensure that work area is kept clean.
· Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
· Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
· Maintains professional appearance.
· Other duties as assigned.
Supervisory Responsibilities
Directly supervises employees within the Parts Department in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degrees (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Minimum 2 Years of Parts experience; management experience is a plus.
• Two to four years’ related experience and/or training; or equivalent combination of education and experience.
• Four to 10 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
Mathematical Skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.