Parts Manager - HOLT Truck Centers

Description

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Identifies, pursues, and maintains a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
• Performs necessary duties for the safe, efficient, and profitable operation of the Parts Department and accomplishes sales objectives by implementing sales plans and supervising sales staff.
• Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
• Responsible for the overall performance of the parts department.
• Trains employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
• Works to motivate all parts personnel to provide high levels of customer service.
• Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
• Recommends solutions to customer needs, based on customer interests.
• Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
• Identifies prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
• Updates job knowledge by participating in educational opportunities; reading about new products.
• Develops, Implements, and maintains a system of inventory control and monitor accuracy.
• Communicates goals daily, weekly, and monthly with Parts Department.
• Influences faster cohesion between the parts department and other dealership departments.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Supervisory skills
• Mechanical aptitude and computer skills needed
• Must have knowledge of company and OEM products
• Ability to perform basic mathematics and calculate percentages
• Ability to read and understand parts catalogs, service manuals and schematics
• Ability to write customer orders
• Ability to listen and communicate with customers, employees, and co-workers
• Must have excellent verbal and written communication skills
• Certification of ability to operate a forklift is required

Requirements

• A high school diploma and/or GED required. Combination of education, training or experience that provides the required knowledge, skill, and abilities
• Minimum of five years' experience in a Dealership and three years in management preferred

• Employee is required to stand, walk, kneel, squat, crawl, bend, and twist
• Employee may have to climb and/or lift to and over 50 pounds
• Visual requirements are constant
• Mobility of walking, standing, and bending is frequent
• Dexterity, hearing, and talking requirements are constant
• Visual ability to observe employees in the workplace, analyze operations and detect situations of concern

• This position is in the office, warehouse, and shop area
• Employee is exposed to dirt, dust, heat, cold, noise and vibration, fumes and odors, wetness, and humidity, and sometimes darkness
• Due to the nature of the environment, employee is exposed to potential mechanical, chemical, electrical and fire hazards