Parts Manager (Multi-Location Semi-Trailer Dealership)

Job description

POSITION SUMMARY: North East Trailer Services, a Hyundai dealer, is looking for a Corporate Parts Manager for it's multi-location semi trailer dealership to optimize resources and deliver exceptional service while achieving the goals and objectives of the company.

ESSENTIAL JOB FUNCTIONS:

• Maintain good customer relationships and high level of service.
• Maintain a balanced inventory consistent with the requirements of the service department, shop, retail and wholesale accounts.
• Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
• Understand and track market pricing and make pricing recommendations
• Actively participate in promotional activities.
• Maintain effective “point of purchase” displays of literature and/or materials.
• Track “Lost Sales” and report recommended actions based on data.
• Work with outside sales staff to understand customer requirements and satisfaction with the branches service and support.
• Oversee and reconcile all COD parts transactions.
• Develop and maintain a high level of product knowledge.
• Provide daily reporting and all other duties assigned by the Senior Management.

SKILL REQUIREMENTS:

• Knowledge of principles and processes for providing customer services.
• Must have excellent oral and written communication and interpersonal skills.
• Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
• Must have strong decision-making, problem solving and time management skills.
• Must be ethical in all job related activities

QUALIFICATIONS:

• 5+ years of demonstrated successful heavy duty truck and trailer parts operations management.
• A degree in Logistics and Supply Chain Management or other business-related discipline is preferred but not required.
• Purchasing experience is a plus.

WORK ENVIRONMENT:The performance of this position will require exposure to the shop/repair areas were all areas require the use of personal protective equipment such as safety glasses, hearing protection, and other mandatory safety equipment.

PHYSICAL DEMANDS:

• Sit or Stand as needed
• Walking primarily on a level surface for periodic periods throughout the day
• Reaching above shoulder height, below the waist or lifting as required to reach documents or store materials throughout the workday.
• Proper lifting techniques required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Management Experience: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• ASE Certification (Preferred)