Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, High School Diploma, Interpersonal Skills, Inventory Management, Inventory Management Software, Maintenance Services, Microsoft Office, Operations, Organizational Skills, Physical Demands, Record Keeping, Regulations, Resolve Customer Issues, Safety/Work Safety, Sales, Staff Training
Parts Manager
As a parts manager, you will oversee the daily operations of the parts and accessories department. You will be responsible for ensuring the efficient and accurate management of the parts and accessories inventory. In this role, you will also ensure technicians and customershave access to correct parts for maintenance and repairs.
Essential Duties And Responsibilities
Duties (Most Important to Least Important)
- Maintain an organized and accurate inventory of parts and accessories. Maintain stock levels to ensure parts are available when needed.
- Process and fulfill parts orders from customers, technicians and sales team.
- Build and maintain positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times and enhance dealer reputation.
- Provide excellent customer service by answering questions, locating parts, and ensuring high customer satisfaction with all orders and services.
- Supervise and train department staff as needed. Ensure all team members understand all processes and procedures related to inventory and ordering.
- Maintain accurate records of inventory, sales, returns, and other relevant data.
- Maintain a clean and safe work environment adhering to all safety regulations and company policies.
- Supports General Manager in the execution of successful boat shows, store and off-site sales/customer events, including off-site accessory sales as appropriate.
- Other duties as assigned.
Skills
- Proficient in Microsoft Office Suite & inventory management software
- Strong organizational skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
Qualifications / Requirements
- Previous experience in parts or inventory management preferred
- Strong knowledge of marine parts and accessories
- High school diploma or equivalent; certifications in parts management is a plus
Physical Demands
Physical Activities
- Repeating motions that may include the wrists, hands and/or fingers - C
- Communicating with others to exchange information - C
- Assessing the accuracy, neatness and thoroughness of the work assigned - F
- Hearing - C
- Talking - F
- Seeing - C
- Eye/Hand/Foot Coordination - F
Work Environment
This position operates exclusively in an indoor office environment with controlled temperatures.
OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.