Parts Manager

Position Summary

The Parts Manager is responsible for overseeing all operations of the dealership parts department, including inventory management, profitability, customer satisfaction, team leadership, and operational efficiency. This role works closely with service, sales, and fixed operations leadership to ensure the parts department supports overall dealership performance while delivering exceptional internal and external customer service.

The ideal candidate is a strong leader with automotive parts experience, inventory expertise, and a proven ability to drive departmental growth, accountability, and profitability.

Key Responsibilities

Department Operations & Leadership

• Lead and manage all daily operations of the parts department
• Recruit, train, coach, and develop parts department team members
• Establish performance expectations and maintain accountability standards
• Foster a positive, team-oriented culture focused on customer service and operational excellence
• Conduct regular team meetings and ongoing employee development conversations

Inventory Management

• Maintain accurate inventory levels to support service department efficiency and customer demand
• Monitor inventory aging, obsolescence, and turnover performance
• Oversee parts ordering, receiving, stocking, returns, warranties, and core management
• Ensure accurate inventory controls, cycle counts, and annual physical inventories
• Analyze sales trends and adjust inventory strategies accordingly

Customer Service & Sales Performance

• Ensure exceptional service is provided to technicians, retail customers, and wholesale accounts
• Build and maintain strong relationships with vendors, technicians, and customers
• Identify opportunities to grow retail, wholesale, and accessory sales
• Resolve escalated customer concerns professionally and efficiently
• Support advisors and technicians with timely parts availability to improve repair cycle times

Financial Performance

• Monitor departmental profitability, gross margin, expenses, and productivity
• Develop and execute strategies to increase sales and improve gross profit performance
• Review reports and key performance indicators regularly
• Manage departmental expenses within budget expectations
• Collaborate with dealership leadership on forecasting and operational planning

Compliance & Process Management

• Ensure compliance with manufacturer programs and dealership policies
• Maintain organized, clean, and safe department facilities
• Implement and improve processes that increase efficiency and accuracy
• Ensure proper documentation and recordkeeping for warranties, returns, and inventory

Qualifications

• Previous automotive parts management experience required
• Strong knowledge of automotive parts operations, inventory management, and dealership systems
• Proven leadership and team development experience
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work effectively in a fast-paced dealership environment
• Valid driver’s license with acceptable driving record

Preferred Skills

• Experience with dealership management systems such as CDK, Reynolds & Reynolds, Dealertrack, or similar platforms
• Strong understanding of manufacturer parts programs and processes
• Experience growing wholesale and retail parts business
• Financial reporting and budget management experience
• Process improvement and operational leadership capabilities

Physical Requirements

• Ability to stand, walk, and move throughout the dealership regularly
• Ability to occasionally lift up to 50 pounds
• Comfortable working in warehouse and service shop environments as needed

Compensation & Benefits

• Competitive salary plus performance incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match (if applicable)
• Employee discounts on vehicles, parts, and service
• Ongoing leadership and manufacturer training opportunities
• Career advancement opportunities within the dealership group

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.