Rogers is seeking an organized, customer-focused individual with some customer service experience to join our team as a Customer Service / Parts Sales Representative. This position is responsible for providing first-class care and support to our customers, while helping identify opportunities to grow aftermarket parts sales through attentive service and a solid understanding of customer needs.
Essential Job Duties:
Maintains a calm, professional, image upholding, and ambassador like approach to all correspondences whether internal or external.
Responds to customer requests for quotes in a timely and diligent manner, helping convert quotes into orders, and will maintain or better a 95% on-time response rate.
Creates the necessary sales orders, and or work orders, in the ERP system to drive aftermarket parts shipments in support of parts sales.
Creates the required purchase orders to support applicable aftermarket parts sales orders if parts are needed which may not be in stock at Rogers when the customer PO is placed.
Completes the necessary research and analysis to problem solve for any customer challenges and responds back to the customer with appropriate and timely solutions.
Finds root cause and urgent corrective action to solve any customer complaints or disputes.
Takes ownership of the RMC/Customer relationship and manages the applicable parts sales customer accounts in the most efficient and effective way, looking for opportunities to better meet customer needs and grow the account.
Collaboratively works across all applicable RMC departments to effectively support our customers including other RMC branches nationwide, Engineering, Quality, Program Management, Regional Sales Management, Accounting, Production, and AT. Example: Works with RMC Accounting to resolve any parts sales financial challenges such as billing problems, or customers who are on credit hold at the time or order.
Manages customer feedback and shares that information internally where appropriate.
Additional Job Duties:
Will manage small individual departmental projects.
Proactively shares product and service information with customers to help them find the right parts solutions for their needs.
Maintains parts sales customer records.
Ensures compliance with company policies and procedures.
Understands the need for and can apply the correct sense of urgency for several types of customer demands.
Other duties as assigned.
Required Qualifications:
High school diploma or equivalent GED.
1 to 3 years of prior customer service experience.
Preferred Qualifications:
Degree in a business-related field preferred or a combination of education and related experience.
Required skills:
Detailed communication and experience with managing the correct sense of urgency.
Organized planning with an ability to think critically.
Professional customer service.
Effective negotiation strategy.
Working knowledge of MS office products.
Ability to manage multiple priorities and work well under pressure with short deadlines.
Multi-tasking talent.
Comfortable recognizing and acting on opportunities to grow parts sales through excellent customer service.
Preferred Skills:
Knowledge in mechanical, plumbing and/or electrical trades.
Prior customer service experience.
Smartsheet prior usage.
Being able to reason and solve practical problems while dealing with a variety of issues.
Experience with problem definition, data collection, facts establishment, and conclusion/solution development as part of a root cause and corrective action methodology.
Physical Demands:
Must be able to lift up to fifty pounds occasionally.
Able to sit at a desk and work with a computer and be on the phone for prolonged periods of time.
Job Type:
Full-time
Benefits:
Health Insurance (medical and behavioral health)
Dental Insurance
Vision Insurance
Flexible Spending Account(s)
Life Insurance
Profit Share
Paid Time Off
401(k) and Roth Plans
Tuition Reimbursement
Referral Program
Professional Development Assistance
Employee Assistance Program
Mental Health Therapy and Coaching
Legal Aid/ID Shield
Financial Advisors
Pet Insurance
Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.
Pay Range:
$24 - $27 per hour
People with a criminal record are encouraged to apply