This role is responsible for providing pre- and post-sales product support to internal and external customers. The Parts & Supplies Manager will work closely with other business divisions such as the factory, technical support, sales, and marketing to effectively gather information on parts & supplies, forecast sales and warranty movement, set up and maintain parts information in our systems, and support sales activities.
Responsibilities
Develop extensive personal knowledge of all GREE products, their applications, and configurations.
Work with factory teams to gather, organize, verify, and publish parts information including critical parts lists, and exploded views.
Proofread and edit lists from our vendors ensure accuracy and consistency.
Respond to customer product inquiries in a professional, thorough, and timely manner.
Prepare and upload test parts & supplies information to our website, and properly maintain information in Mincron, PIM, and Salesforce.
Monitor and forecast warranty parts usage to create warranty reports, and work with the planning team to order parts to ensure we are able to support warranties.
Utilize computer software programs as required to collect and analyze movement data.
Work with sales, product, and planning teams to find new opportunities to provide parts and supplies to customers.