Overview
Lead the Experience. Own the Operation. Elevate the Journey.
If you’re a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences, this is your runway moment.
We’re looking for a Passenger Service Account Manager who brings passion, precision, and presence to airport operations, someone ready to lead teams, partner with airline clients, and deliver world-class service where it matters most: at the gate.
Where: Los Angeles International Airport
Hours: Monday to Friday 9am - 5pm- flexibility required
Pay: $78,000-$85,000 Annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Responsibilities
As a Passenger Service Account Manager, you’ll be at the heart of airport operations: driving performance, inspiring teams, and ensuring every passenger interaction reflects excellence.
Be the primary relationship owner for assigned airline partners
Lead end-to-end passenger service operations including check-in, boarding, gate activities, VIP handling, and IRROPs
Set the tone for exceptional customer service, safety, and operational excellence
Inspire, coach, and develop supervisors and frontline teams to perform at their best
Analyze performance metrics, identify trends, and implement continuous improvements
Own staffing, scheduling, payroll accuracy, and budget accountability
Act decisively during irregular operations—solving problems before they escalate
Partner cross-functionally with HR, Training, Safety, and Finance
Deliver clear, confident performance updates to senior leadership and airline stakeholders
Why This Role Stands Out
A visible leadership role with real operational and client impact
Opportunity to work directly with airline partners at a major airport
Competitive compensation and comprehensive benefits
Clear pathways for growth within a global, service-focused organization
A team-driven culture that values initiative, accountability, and excellence
Ready for Takeoff?
If you’re energized by leadership, motivated by results, and passionate about delivering unforgettable passenger experiences, we want to hear from you. Apply today and help shape the journey from curb to cabin.
Qualifications
3+ years of leadership experience in aviation, airline operations, ground handling, hospitality, or high-volume service environments
Strong client-facing experience with the ability to build trust and influence outcomes
Proven success leading large teams in time-sensitive, customer-driven operations
Exceptional communication, decision-making, and problem-solving skills
Comfortable navigating ambiguity, shifting priorities, and high-pressure situations
Proficient with Microsoft Office and operational reporting tools
Flexible availability including nights, weekends, and holidays
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)