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Passenger Services Agent

Worldwide Flight Services

Phoenix, AZ

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JOB DETAILS
SALARY
SKILLS
Air Cargo, Airport Security, Cargo/Freight, Claims Processing, Communication Skills, Computer Skills, Conflict Resolution, Customer Support/Service, Data Entry, Detail Oriented, Documentation, English Language, Healthcare Quality, High School Diploma, Inventory Management, Inventory Reports, Logistics, Maintain Compliance, Manual Dexterity, Organizational Skills, Patient Care, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Safety Compliance, Security Compliance, Security Protocols, Shipping Documents, Time Management, Top Sales Rep, Warehousing, Willing to Travel, Writing Skills
LOCATION
Phoenix, AZ
POSTED
Today
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.

Part-Time
Compensation Rate: $18.00 per hour.
City & Airport: Phoenix, AZ - Sky Harbor International Airport
Available work days: Monday, Thursday, Saturday (11:30 AM - 4:00 PM)

Watch Our Team in Action: Day In The Life of a Passenger Service Agent

Responsibilities

  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program

Minimum Requirements

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to keep up with recurrent training in a timely manner
  • Ability to read, write, and speak the English language

Preferred Skills

  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity is required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing are required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

About the Company

W

Worldwide Flight Services

Our commitment to integrationOur commitment to the training and development of our employees, our policy of equal opportunities for all and to protecting the environment extends across the entire WFS business.This includes our support for charitable initiatives and humanitarian aid missions.Our approach to corporate and social responsibility also extends into the local communities where we operate around the world and this was formally brought together in 2012 with the creation of the WFS Foundation to support social and professional integration.
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1971
WEBSITE
http://www.wfs.aero

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