Patient Access Advocate Lead

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Essential Job Function:

• Acts as a resource to be the first point of contact for patients and guests upon entrance.

• Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.

• Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.

• Collects eligible copays consistently and has a high collection rate.

• Reviews registration of patients and ensures processes and procedures are followed according to organization standard.

• Trains and supports new hires in the department as well as advises on payment postings and insurance questions.

• Performs other duties as assigned.

Education:

• Required: High School Diploma or equivalent.

Experience:

• Required: 5 years.