Call Centers, Communication Skills, Computer Systems, Customer Relations, Customer Support/Service, Data Quality, Electronic Medical Records, High School Diploma, Insurance, Multitasking, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Physical Therapy, Returns Processing, Telephone Skills
Patient Access Agent – Centralized Call Center
We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
- Answer incoming calls and provide exceptional customer service
- Schedule new patient evaluations
- Manage cancellations, rescheduling, and basic insurance questions
- Call patients referred by physicians to schedule evaluations
- Process and return online appointment requests
- Route clinical questions or urgent matters to the correct clinic
- Maintain accurate information in the EMR and follow scheduling protocols
- Support a positive, efficient patient experience with every interaction
Qualifications
- High school diploma or equivalent
- Customer service or medical scheduling experience preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Comfort using computer systems and scheduling software
- Professional, patient-centered attitude
Additional Information
- Supportive team environment
- Opportunities for growth
- Meaningful work helping patients access exceptional care
U
U.S. Physical Therapy
U.S. Physical Therapy is one of the largest publicly-traded, pure-play operator of outpatient physical and occupational therapy clinics.
The clinics provide pre- and post-operative care for a variety of orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. Each of USPh’s clinics are directed by a licensed physical therapist that drive patient volume via local physicians, former patients and other referral sources. Marketing representatives are used to further augment sales.
USPh has grown its business through a combination of de novo development and strategic acquisitions. The strategic acquisitions has accelerated the Company’s growth, and are structured with significant ownership retained by the practice owners and founders.