PATIENT ACCESS ASSOCIATE

PATIENT ACCESS ASSOCIATE in Baltimore, MD - LifeBridge Health Career Site PATIENT ACCESS ASSOCIATE in Baltimore, MD - LifeBridge Health Career Site Save Job Saved

Summary

Position: Patient Access Associate

Department: Patient Access

Location: Sinai Hospital - Baltimore, MD

Schedule: Monday - Friday w/ rotating wknds

Shift: 7:00am-3:30pm

Position Summary

The Patient Access Associate plays a vital role in creating a positive first impression for patients and families entering Sinai Hospital. This position is responsible for patient registration, insurance verification, payment collection, and delivering exceptional customer service throughout the patient experience.

The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment while maintaining professionalism and accuracy.

Key Responsibilities

• Serve as a liaison between the hospital and patients, ensuring patient needs are met with compassion, professionalism, and efficiency.
• Perform accurate patient registration, demographic verification, and insurance validation.
• Collect co-pays, deductibles, and other patient payments in accordance with hospital policies.
• Provide exceptional customer service to patients, visitors, physicians, and staff.
• Greet every customer warmly with eye contact, a smile, and a professional introduction including your name and title.
• Assist patients and families with questions related to appointments, admissions, and hospital procedures.
• Maintain confidentiality and comply with HIPAA regulations and organizational policies.
• Collaborate effectively with clinical departments, care teams, and leadership to support patient flow and operational efficiency.
• Demonstrate professionalism, tact, and a positive attitude in all interactions.

Department Overview

The Patient Access Department at Sinai Hospital is responsible for coordinating patient registration, insurance verification, scheduling, and pre-admission requirements. The department also provides financial counseling, supports emergency department access, assists with medical record requests, and serves as a key point of contact for patient inquiries related to appointments and hospital procedures.

Qualifications

Education

• High School Diploma or GED preferred

Experience

• 1-3 years of relevant customer service, registration, healthcare, or administrative experience preferred

Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and data entry skills
• Ability to remain calm and professional in stressful situations
• Strong attention to detail and organizational skills

Why Join LifeBridge Health?

At LifeBridge Health Careers, you'll become part of a mission-driven organization focused on caring for our community and supporting our team members. We offer a collaborative environment where employees are empowered to grow professionally while making a meaningful difference every day.

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

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