Patient Access Associate

Patient Access Associate

• Syracuse
• Administrative, Secretarial & Clerical
• Full-time
• Opening on: May 1 2026
• Patient Access Services Nappi
• State of New York
• TH Staff Assistant 2, NSSL1
• 89465
• UUP (State University Professional Services Unit)

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Job Summary:

Ensures smooth patient flow and proper registration for all services provided in Nappi including ambulatory clinic registration, lab, radiology, convenience care, and infusion procedures.

• Interviews patients to complete registration process to obtain demographics and financial information.
• Determines if patient is in need of an estimate based on current CMS No-Surprise Act requirements, informs patient of estimate, estimated out-of-pocket balance, offer to collect and/or offer payment plan or financial assistance. Copay collection.
• Registration WQ monitoring, quality review and support.
• Will act as a liaison between patients and internal departments

Minimum Qualifications:

Associates degree and two (2) years of related patient financial/insurance services experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required.

Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment

Preferred Qualifications:

Experience working with a diverse patient population and efficient keyboarding skills preferred.

Work Days:

M-F Days

Message to Applicants:

This position was originally posted on August 5th, 2024. It was refreshed on 8/29/2024.

Recruitment Office: Human Resources