Patient Access - Call Center Representative (Remote)

Patient Access - Call Center Representative (Remote) Patient Access - Call Center Representative (Remote) Get AI-powered advice on this job and more exclusive features.Why We're HereAt Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don't accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.Why We're HereAt Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don't accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.Job OverviewAs an Access Counselor, you will serve as the primary point of contact for patients, playing a vital role in guiding them through their healthcare journey. You will manage inbound communications from prospective and established clients as well as facilitating outbound phone calls, text messages and emails which will provide education on services, scheduling appointments, and assisting with pre-appointment form completion. By troubleshooting technical issues, verifying insurance, and maintaining accurate patient records, you will ensure a seamless experience while upholding HIPAA compliance. As the face of the organization, your focus on patient engagement, satisfaction, and timely problem resolution is essential in delivering high-quality virtual healthcare services.Pay RateThe starting pay rate for this position is $18.00 per hour.ResponsibilitiesInteract with current and prospective patients to drive engagement and schedule appointments.Educate patients about healthcare offerings, including services like BPS assessments and medication management.Perform initial patient screenings and provide information on healthcare services.Use motivational interviewing techniques to build relationships and ensure patient satisfaction.Handle high volumes of inquiries and outreach follow-up via phone, text, and email related to appointment scheduling, rescheduling, and administrative matters.Maximize provider schedules by efficiently scheduling appointments and reducing no-show rates.Maintain patient charts by documenting demographic and insurance information and ensuring form completion.Verify patient insurance eligibility and assist with troubleshooting during the virtual care process.Qualifications1-3+ years in a full-time, patient-facing role in a healthcare settingTech-savvy, with the ability to self-teach new platforms and work across multiple systems/applications simultaneouslyStrong communication skills, both verbal and written, with the ability to screen patients over the phone and provide accurate, satisfactory answers to queries and concernsCalm and professional demeanor during all patient interactions, especially with those dealing with addiction or mental health disordersHigh sense of urgency and the ability to independently manage time and resources to meet deadlinesExperience in appointment scheduling and patient communication, ensuring high attention to detail and accuracyThrives in a fast-paced, rapidly changing environmentEffective problem-solver, able to think quickly on your feetPassion for increasing access to high-quality, affordable behavioral health careFamiliarity with Google, EHRs, HIPAA compliance, and 42 CFR regulationsEligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibilityWhat We OfferBrave Health provides its employees a comprehensive benefits package that includes:W2, Full-time hourly positionMonday - Friday schedule; No on-call or weekend shiftsHealth, Dental, Vision Insurance benefitsVacation, Holiday and Sick timeBrave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Health Care ProviderIndustries Hospitals and Health CareReferrals increase your chances of interviewing at Brave Health by 2xGet notified about new Patient Access Representative jobs in Missouri, United States .Executive Assistant (Remote, part-time or full-time) Missouri, United States $27.00-$31.00 2 days agoMontserrat, MO $7,200.00-$10,800.00 3 weeks agoSt Louis, MO $2,500.00-$3,750.00 11 months agoMissouri, United States $18.81-$25.07 2 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr