Job Summary The Patient Access Call Center Specialist - ARC is responsible for inboundoutbound calls of appointment scheduling specified elements of pre-registration registration and referrals management to ensure patient care is expedited and reimbursement is maximized for multiple clinic sites and the Access Resource Center and payment collections where appropriate.Essential Job Functions & Accountabilities Delivers a high-quality patient experience through inbound and outbound call resolution within established protocols. Appropriately mitigates issues and assists patients with needs and or questions in a timely manner using Acknowledge Introduce Duration Explanation and Thank You AIDET principles. Interviews and updates the patients demographics and insurance by phone in a respectful professional accurate and efficient manner obtaining all necessary demographic financial and clinical information required to facilitate timely scheduling and registration collects payments where appropriate and performs elements of pre-registration. Coordinates and schedules appointments selects appropriate referral provider visit type and location to expedite patient access to care to minimize no shows" and maximize reimbursement. Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reportingbilling. Provides awareness as needed related to notice of privacy practices patient rights and responsibilities MyChart enrollment etc. Collects patient owed cost sharing amounts copays deductibles coinsurance full costs non-coveredself-pay in accordance with ARC Standard Operating Procedures. Reconciles case drawer at end of shift. Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention. Takes ownership and accountability to ensure issues presented on the call are handled effectively. Maintains coordinates and provides high level scheduling support for the Network utilizing the template format designed for each service areaphysician and ensures referrals pre-authorizations pre-certifications have been accurately obtained as required by the patients payer. Coordinates diagnostic and ancillary scheduling schedules appointments selecting appropriate referral provider visit type and location to expedite patient access to care. Performs organizes and streamlines operational tasks to reduce the potential for errors. Assists Out of Network patients with financial questions and escalates to the appropriate party. Provides information regarding services and provides additional assistance as needed. Identifies existing Medical Record Number MRN or creates new MRN taking care to avoid duplicates and overlays in accordance with National Patient Safety Goals. Maintains productivity levels with minimal errors as established by department and Network standards. Provides the highest level of care to our patients by complying with JPS Health Networks attendance and punctuality procedure. May be required to work beyond normal scheduled shifts. Attends all mandatory educational compliance and safety program sessions. Assists in staff training of peers colleagues and management as applicable or requested. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.