Patient Access Coordinator

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

This position works within the Patient Access department to fulfill special projects, operational reporting duties, administrative tasks, and to coordinate with other areas as needed to ensure success of the assignments.

The Patient Access Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Location: 489 State St, Bangor, ME 04401

Primary Responsibilities:

• Coordinates with appropriate parties including clinical and ancillary department representatives, leadership, payer point of contacts, consultants, and others as needed
• Focuses on special projects as assigned by department leadership, including account clean-up efforts, data collection and interpretation, or operational reporting
• Identifies needs or trends and escalates to leadership
• Maintains monthly statistical information and provides appropriate recipients
• Works closely with Coding, HEIS, PFS, and other hospital departments with potential registration issues, striving for resolution
• Strong understanding of the multiple applications used and the integration of systems to execute tasks and troubleshoot issues as needed
• Ability to analyze policies and procedures, and possesses a clear understanding of Patient Access functions
• Meets/exceeds productivity and quality standards as outlined by the department
• Acts as a preceptor to provide educational support and onboarding of newly hired staff
• Assists with cross-coverage, filling shift needs within all applicable Patient Access areas
• May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED 
• 2+ years of experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
• 1+ years of professional experience in a hospital or medical setting
• Intermediate level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work Monday - Thursday from 6:00am - 4:00pm
• Flu vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• Experience as a Team Lead or Supervisor
• Experience with Experian and/or Cerner
• Understanding of medical terminology
• Advanced level of experience with insurance policies and procedures and patient care settings

Soft Skills: 

• Ability to work independently and maintain good judgment and accountability 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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