Patient Access Coordinator

Patient Access Coordinators provide a solution oriented, consultative approach to patients and families seeking treatment services across the entire Hazelden Betty Ford Foundation system of care.  The Patient Access Coordinator facilitates admissions by determining the appropriateness of potential patients for treatment services and verifies and coordinates funding sources. They assess, screen, manage, and convert callers up until admission. For callers not appropriate for services at Hazelden Betty Ford Foundation, Patient Access Coordinators provide additional resources and support to guide them to appropriate services.  

Patient Access Coordinators are the gateway to care for our applicants to become patients and often collaborate with multiple departments within the organization to ensure a seamless, timely flow of a patient through the front end, ensuring clients, family, and referent expectations are met and exceeded. 

• Use a comprehensive understanding of the HBFF system of care to guide patients and other concerned persons to the best clinical solution based on the individual’s needs, urgency and financial abilities. Clinical solutions include traditional SUD/MH services, Children’s Program, Family Program, and Connection programs. 
• Obtain and verify financial and insurance benefit information to determine eligibility to participate in Hazelden Betty Ford Foundation treatment services. Provide clear and transparent information to patients of their financial responsibility. 
• For callers who are not appropriate for services at Hazelden Betty Ford Foundation, Patient Access Coordinators provide additional resources and support to guide those callers to appropriate services. 
• Prepare the patient record for conversion to EHR, responsible for complete and accurate demographic, insurance and preliminary clinical information. 

Required Qualifications:

• Minimum 3 yrs customer service experience 
• 1 yr call center or health care experience or similar related high volume phone experience 
• Strong technology/computer skills i.e. experience working with Medical EHR, comfortable navigating various system applications.   
• High School Diploma or equivalent  

Preferred Qualifications:

• Experience working with health care insurance and finances
• Recovery and 12-step knowledge
• Experience in a chemical dependency or behavioral health setting

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization.  Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue.  This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment.  All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being “a best place to work” is a strategic goal of Hazelden Betty Ford Foundation and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees.  Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.