Patient Access Coordinator

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Access Coordinator to manage inbound calls, collect patient demographic information, and accuratelyschedule appointments. The goal of this role is to deliver a positive patient experience while maintaining organizational standards.

Key Responsibilities

• Manage inbound calls to collect patient demographic, insurance, and guarantor information.
• Accurately schedule appointments using internal systems and scheduling matrices.
• Maintain an average of 24 to 28 inbound calls per day, with call durations between 10 to 15 minutes.
• Navigate multiple systems and dashboards efficiently while maintaining accuracy.
• Follow established scripts and workflows while delivering a positive patient experience.
• Ensure all data is entered correctly and in compliance with organizational standards.
• Adapt to potential workflow changes, including transition to outbound dialing if needed.

• 1+ year of experience in a Patient Access background.
• 1+ year of behavioral health scheduling experience.
• Reliable hardwired internet connection (cable or fiber required).
• Ability to troubleshoot basic technical issues in a home office setup.
• Strong computer skills with the ability to manage multiple applications simultaneously.
• Excellent communication skills with a professional and empathetic tone.
• Ability to follow structured processes and meet performance metrics.
• High school diploma or equivalent required.

• Background in call center or customer service environments.
• Experience in healthcare, patient access, or revenue cycle.

• Familiarity with medical terminology or insurance processes.
• Highly organized and systems-oriented.
• Self-motivated with the ability to work independently.
• Consistently reliable with strong attendance and accountability.
• Able to deliver scripted communication naturally while maintaining a personable approach.
• Comfortable working in a structured, metrics-driven environment.

• Training: 8:30 AM - 5:00 PM MST
• Working Shift: 9:00 AM - 5:30 PM MST

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.