Patient Access Education Coordinator

Duties and Responsibilities

Essential Functions:

• Delivers training for staff who will use patient registration and estimation applications ensuring that they receive consistent, accurate training on appropriate policies and procedures.
• Develops, maintains, and delivers training modules, continuing education modules and competencies.
• Evaluates completed registrations for quality assurance via daily work queues, identifying errors, providing educational feedback to registrars, monitoring individual performance and trending errors for further educational development or improvement.
• Provides customer service registration and insurance support (via a telephone que) for Access staff, and responds to IS Helpdesk email tickets and a system distribution email list for registrars' insurance questions.
• Performs registration duties and functions to support Billing, Customer Service and Medical Records needs.
• Communicates with appropriate contracting departments to ensure correct insurance participation documentation for registration staff.
• Develops and maintains references for accurate registration and insurance entry procedures, collaborating with other departments to incorporate insurance changes and ensure billing accuracy.
• Communicates insurance and registration related information via email, Share point portal, and both a weekly and monthly newsletter.
• Evaluates learning programs and recommends changes as needed to improve learning outcomes.
• Acts as a resource and educator to employees and management by standardizing processes and maintaining a high expectation for quality of service and output of work.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Works independently and in a team atmosphere.